You've got the puzzle table or mat all set out, you've got the border done, and you're heading into the more complicated territory of the middle of the puzzle. Soon you're down to the last few pieces, and that's when you realize: there's a piece missing. This is frustrating, mainly because you don't get the satisfaction of seeing the completion of all of your hard work.
Puzzle pieces can easily fall off tables and into cracks where you may never find them again. The dog might steal one when you're not looking, and it's hard to blame him - puzzle pieces are notoriously delicious. Occasionally, a puzzle gets packaged and shipped with a piece missing. How ever it happens, the fact remains that it is unsatisfying and upsetting to be staring at a puzzle that's totally complete except for that one hole.
Your first step in this problematic situation is to look around and see if you can locate the piece. Check clothes, children, pets, and surfaces the piece might have fallen into. Once you've done that, you may still be missing a piece. The good news is that if this happens to you, you have options. The bad news is that many of them can take a long time or end up being costly.
The best thing to do is contact the puzzle manufacturer. You can find all of their information on the box the puzzle came in. Chances are you can even visit their website and request assistance there.
With all of that said, most puzzle manufacturers cannot supply you with replacement pieces. Companies like Ravensburger completely rebuild their cutting tools by hand after 60,000 units. This means that a puzzle you purchase a few months ago may be cut entirely different than your current puzzle. If this is the case, you may be out of luck on replacement pieces.
However, there is a company that can make you a new piece for your puzzle. They request that you send them an image of the puzzle and the 4 pieces that surround your missing piece. From just that they can completely build you a new puzzle piece. Here is their website: http://www.jigsawdoctor.com. Unfortunately, the cost to replace that one piece may just not be worth it. Having a new piece made can often cost more than the original puzzle.
Most manufacturers will offer to send you a new puzzle, but it can take as long as 6-8 weeks. In addition to the length of time involved, some people don't want to put the same puzzle together all over again just to see if the new one has all of the pieces this time.
If you purchased your puzzle from Wholesale Puzzles and cannot find manufacturer contact information on the box, or you can't seem to get a hold of someone who can help you, go ahead and contact us in one of several ways: chat with us using the box in the bottom right hand corner of your screen, call us, or email us.